World Care Service Plans
World Class, Enterprise Level Support, at a Small Business Price
| World Care Service Plans | No Plan | Essentials | Premier | Total-Care | Total-OFFICE |
| WORLD-CARE Information Technology (IT) Services | Call for Pricing per PC Call for Pricing per Server Call for Pricing on monthy plan |
Call for Pricing per PC Call for Pricing per Server Call for Pricing on monthy plan |
Call for Pricing per PC Call for Pricing per Server See Note 1 |
Quoted Only Solution See Note 1 |
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| Remote Support & Helpdesk – 1/2 hour minimum, 15 min Inc. |
CALL | 15% Discount | 30% Discount | included | included |
| On-Site Hourly Rate, 2 hour minimum (M-F, 8-5), 15 min Inc. |
CALL | 15% Discount | 30% Discount | included | included |
| Emergency Response Rate – Remote Support, Helpdesk, On-Site |
CALL | 15% Discount | 30% Discount | included | included |
| Emergency After Hours Support | N/A | 15% Discount | 30% Discount | included | included |
| Non Contract Project Work or Consulting Labor Discount | N/A | 15% Discount | 30% Discount | 40% Discount | 40% Discount |
| Response Time – Remote Support & Helpdesk | 8 Hour | 6 Hour | 4 hour | 2 Hours or Less | 2 Hours or Less |
| Response Time – Emergency (not includeing travel) | 6 Hour | 3 Hour | 2 Hour | 1 Hour or Less | 1 Hour or Less |
| Response Time – On-Site Technician Scheduling (non emergency) |
4 Day | 2 Day | 1 Day | 1 Day or Less | 1 Day or Less |
| Emergency Loaner PC or Server | included | included | |||
| 100% No-Hassle Billing Guarantee | included | included | |||
| 100% No-Hassle 90 Day Money Back Guarantee | included | included | included | included | HAAS SOLUTION |
| MONITOR-IT | Network Wide Monitoring Services | ||||
| 24×7 Network, Server, Desktop Monitoring, Auditing, and Alerting |  |
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| Event and Error Log Monitoring | |
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| Drive Space Monitoring, automated daily cleanup and defragmentation | |
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| Microsoft Exchange and Database Monitoring | |
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| Line of Business and Application Monitoring | |
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| Monitoring of all other services and performance monitors as requested | |
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| TRACK-IT | Asset Tracking Services | ||||
| Hardware Asset and Configuration Management | |
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| Software License Management | |
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| SECURE-IT | Security Services | ||||
| Automated Microsoft Patch Management | |
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| End Point Security Solution (AntiVirus / AntiSpyware / AntiMalWare) |
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| Intrusion Detection Solution (IDS) | |
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| Network Firewall, Router Monitoring and Administration | |
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| GUARD-IT | Advanced Enterprise Level Security Services – Includes Hardware | ||||
| Advanced Hardware Firewall with Router, Protocol Control and VPN | |
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| Advanced SPAM Blocker / Phishing Blocker / Web Filter | |
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| Frontline Virus Blocker, Spyware Blocker and Attack Blocker | |
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| Active Directory Connector, Policy Manager and Content Management | |
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| Intrusion Preventing Solution (IPS) | |
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| Advanced Reporting Features | |
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| Additional Frontline Layer of Virus Blocking with Managed, Cloud Network Antivirus | Optional | Optional | |||
| RESCUE-IT(Call for additional details) | Backup / Disaster Recovery / Business Continuity Solutions | ||||
| Level-1 Backup and Disaster Recovery for Servers - waived setup fee |
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| Level-2 Backup and Disaster Recovery for Servers - waived setup fee |
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| Level-3/4/5 Backup / Disaster Recovery / Business Continuty for Servers |
Upgrade To | Upgrade To | Upgrade To | ||
| RESCUE-IT Workstations Backup and Disaster Recovery Solutions | Optional | Optional | Optional | ||
| MANAGE-IT | Virtual CIO Services | ||||
| Online Trouble Ticketing System and Knowledgebase | |
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| Creation of AUP (Acceptable Use Policy) and e-policy | |
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| Monthly Executive Reports, Network Summary and Asset Reports | |
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| Weekly Executive Reports, Network Summary and Asset Reports | |
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| Annual Technology Planning Session/Audit and Quarterly Conference | |
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