MSP Flat Rate Services
| Description | Silver | Gold | Platinum |
| Hourly On Site Rate | 10% Discount | 20% Discount | Service Calls Free,Projects/ Consulting 25% Discount |
| Emergency Response Fee After Hours / Weekends | 10% Discount | 20% Discount | Included |
| Emergency Response Time | Next business day |
Same business day |
Same day guaranteed |
| On-site scheduling of technician | 1-2 business days |
Next business day |
Next business day |
| Help Desk and Remote Support Sessions | Full Rate | 15 min per PC/Server included | Included |
24-7 Remote Server/Network Monitoring
|
Included | Included | Included |
| Executive Summary Monthly Report | Included | Included | Included |
| Virus & Spyware Definition Updates*† | NOT Inc. | Included | Included |
| Unlimited Remote Patch Mgmt. | Included | Included | Included |
| Creation of AUP (acceptable user policy) | NOT Inc. | Included | Included |
| Quarterly review and planning meeting | NOT Inc. | Included | Included |
| Weekly system status e-mail | NOT Inc. | Included | Included |
| Online custom client portal for tech support | Included | Included | Included |
| Client access to Virtual System Administrator for remote control and access to network server | NOT Inc. | Included | Included |
| Unlimited Microsoft software upgrades* | Included | Included | Included |
| Adding and removing users | NOT Inc. | Included | Included |
| Performance tune-up†† | Included | Included | Included |
| Off Site Backup† | NOT Inc. | Included | Included |
| Installation of new hardware and software* | NOT Inc. | NOT Inc. | Included |
| Virus/Spyware Removal and cleaning*† | NOT Inc. | NOT Inc. | Included |
| Loaner PC | NOT Inc. | NOT Inc. | Included |
| Vendor liaison* | NOT Inc. | NOT Inc. | Included |
| Shopping and ordering warranty parts* | NOT Inc. | NOT Inc. | Included |
| 100% Hassle Free Guarantee | NOT Inc. | NOT Inc. | Included |
*Labor only; all hardware and software costs will be additional.
†Gold & Platinum level service includes the anti-virus, anti-spyware and backup software
††Silver level service does not include the on-site or annual cleaning portion of tune-up.
