Managed IT Services for the Raleigh-Durham Region
The Research Triangle is one of America’s most concentrated corridors of technology, healthcare, and higher education. Petronella Technology Group, Inc. delivers proactive IT management, multi-layered cybersecurity, and strategic technology planning across Raleigh, Durham, Chapel Hill, RTP, and every community along the I-40 corridor — backed by 30+ years of hands-on expertise and 2,500+ clients served since 2002.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • Zero Breaches Among Clients Following Our Security Program
One IT Partner for the Entire Raleigh-Durham Metro
Whether your headquarters is on Fayetteville Street in Raleigh, your lab is on Highway 54 in Durham, or your satellite office is in Cary, a single managed IT provider eliminates silos and inconsistencies.
Region-Wide Coverage
Headquartered at 5540 Centerview Drive, we serve the entire Raleigh-Durham metro — Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, RTP, Wake Forest, Holly Springs, and beyond. One support number, one account team, consistent service across every location.
99.9% Uptime Guarantee
Our 24/7 NOC detects hardware failures, configuration drift, and bandwidth bottlenecks before they impact your team. Proactive monitoring reduces unplanned downtime by up to 85 percent across your Triangle offices.
Unified Security Posture
Multi-site organizations need consistent security policies. We deploy identical EDR, SIEM, MFA, and DNS filtering across every Raleigh-Durham location so a policy gap at one office does not compromise the entire organization.
Predictable Monthly Investment
Replace unpredictable break-fix invoices with a single flat monthly fee that covers monitoring, security, help desk, on-site visits, backups, vendor management, and vCIO strategic planning across all your Triangle locations.
Managed IT Designed for the Research Triangle Economy
The Raleigh-Durham metropolitan area — encompassing Wake, Durham, Orange, and surrounding counties — is home to more than 2.1 million people and one of the highest concentrations of PhDs per capita in the United States. Research Triangle Park, the 7,000-acre campus straddling the Durham-Wake county line along I-40, hosts more than 300 companies employing over 60,000 workers in fields ranging from pharmaceutical research to semiconductor design to cloud computing. Add the three major research universities — NC State, Duke, and UNC-Chapel Hill — and you have an ecosystem where innovation is the default mode of operation.
That concentration of intellectual capital creates extraordinary IT demands. A contract research organization in RTP handling FDA submissions needs ironclad data integrity controls and validated systems. A SaaS company in downtown Durham serving enterprise customers must demonstrate SOC 2 compliance before closing deals. A state government contractor in Raleigh handling controlled unclassified information faces CMMC requirements. A medical device startup in Morrisville needs HIPAA-compliant infrastructure from day one. The common thread is that every one of these organizations requires technology that is secure, compliant, monitored around the clock, and managed by experts who understand their regulatory environment.
Petronella Technology Group, Inc. has served the Raleigh-Durham region since 2002. We understand the ISP landscape (Spectrum, AT&T Fiber, Google Fiber, Ting), the interconnection options at RTP, the compliance frameworks that govern every major industry vertical in the Triangle, and the operational rhythms of organizations that span multiple cities. When your Raleigh headquarters, Durham lab, and Chapel Hill remote office all need consistent IT management, you need a partner who knows the entire metro — not a national chain that dispatches subcontractors unfamiliar with the territory.
The Triangle is also at the leading edge of artificial intelligence adoption. From Duke’s AI Health initiative to NC State’s data science programs to the dozens of AI startups launching in the region, organizations are exploring how machine learning and large language models can drive efficiency. Petronella Technology Group, Inc. helps you navigate that transition with our AI services, including AI strategy consulting and AI implementation, ensuring AI is adopted securely, compliantly, and with governance frameworks that protect your organization.
Managed IT Services Across the Raleigh-Durham Metro
Every service below is included in our fully managed plans. No surprise fees, no per-ticket charges across any Triangle location.
24/7 Monitoring & Multi-Site NOC
Our Network Operations Center provides unified monitoring across every Raleigh-Durham location in your organization. Whether you operate from one office or ten, our enterprise-grade RMM platform watches every server, endpoint, switch, firewall, cloud resource, and SaaS subscription in real time. Alerts are triaged by experienced engineers who understand your environment — not shuffled into a generic queue.
For multi-site Triangle organizations, centralized monitoring eliminates the blind spots that occur when each office manages its own IT independently. We correlate events across locations, detect patterns that single-site monitoring misses, and maintain a unified asset inventory that gives your leadership complete visibility into the technology estate.
Triangle-Wide Help Desk & Field Support
Your employees in Raleigh, Durham, and Chapel Hill all call the same help desk number and receive the same fast, knowledgeable support. Our U.S.-based technicians resolve most issues remotely on the first call. When on-site visits are needed, we dispatch field engineers who know the Triangle road network and can reach offices from Wake Forest to Holly Springs, from downtown Durham to Hillsborough, typically within 60 minutes.
For organizations with employees distributed across the metro, a single IT partner eliminates the confusion of managing multiple vendors in different cities. One ticketing system, one escalation path, one team that knows your entire environment regardless of which office a user sits in.
Cybersecurity & Multi-Framework Compliance
The Research Triangle’s mix of healthcare, biotech, defense contracting, financial services, and technology creates a web of overlapping compliance mandates. A single organization may need HIPAA for patient data, CMMC for defense work, SOC 2 for enterprise sales, and PCI DSS for payment processing — all at the same time. We build cross-mapped compliance programs that satisfy multiple frameworks with a unified control set, reducing audit fatigue and overhead.
Our security stack includes next-generation firewalls, EDR on every endpoint, SIEM for centralized log analysis, DNS filtering, advanced email security, dark web monitoring, and mandatory MFA. Craig Petronella’s credentials as a CMMC Certified Registered Practitioner and licensed digital forensic examiner with 30+ years of experience ensure your compliance program is led by someone who has navigated these frameworks hundreds of times.
Security policies are enforced consistently across every Raleigh-Durham location so there are no weak links in your defenses.
Cloud Management & Hybrid Architecture
Triangle organizations increasingly operate hybrid environments where some workloads run in Azure, AWS, or Google Cloud while others remain on-premises for compliance, latency, or cost reasons. We architect these hybrid deployments so your team experiences a seamless environment regardless of where the workload physically runs.
We manage cloud migrations, right-size compute and storage, enforce security baselines, configure Conditional Access and identity policies, monitor spending, and maintain backup integrity for cloud-resident data. For RTP-based companies with data sovereignty requirements, we help you navigate the complexities of multi-region cloud deployments while maintaining compliance with US data protection regulations.
Disaster Recovery & Business Continuity
The Triangle faces hurricanes, tropical storms, severe thunderstorms, and ice events that can disrupt operations for days. Combine weather with the ever-present ransomware threat, and robust disaster recovery becomes essential. We implement encrypted, image-based backups that replicate to geographically separated data centers. Instant virtualization enables us to restore a failed server in minutes, not days.
For multi-site Raleigh-Durham organizations, our business continuity planning includes cross-site failover procedures, communication trees, remote-work activation playbooks, and regular restore testing with documented results. When one office loses connectivity, your other locations continue operating without interruption.
Virtual CIO & Strategic Technology Planning
Your vCIO provides the strategic guidance that aligns IT spending with business objectives across all your Triangle locations. Quarterly reviews cover uptime and security metrics, help desk trends, hardware lifecycle forecasting, cloud spend optimization, and a rolling three-year technology roadmap.
For growing Raleigh-Durham organizations planning to open a new office, expand into a new market, or adopt emerging technologies like AI-powered automation, the vCIO provides the planning and budgeting framework to execute those initiatives without costly surprises. We translate technical complexity into plain-language recommendations that leadership teams can act on confidently.
How We Onboard Raleigh-Durham Organizations
From initial assessment to full managed services in 30 days — with security from day one.
Multi-Site Discovery & Assessment
We audit every location — servers, workstations, network gear, cloud subscriptions, ISP circuits, security posture, and compliance gaps. For multi-site Triangle organizations, we map inter-office connectivity, VPN tunnels, and SD-WAN configurations to identify performance bottlenecks and single points of failure. The assessment produces a unified report with risk scores and a prioritized remediation roadmap.
Stabilization & Unified Security Deployment
We deploy monitoring agents, EDR, MFA, DNS filtering, and backup verification across all Raleigh-Durham locations simultaneously. Consistent security policies ensure no office becomes the weak link. Critical vulnerabilities identified in the assessment are remediated in priority order during this two-week stabilization phase.
Full Managed Services Activation
By day 30, every system across your Triangle footprint is fully documented, monitored, and protected. Your entire team — regardless of office location — receives help desk credentials and training. A dedicated account manager serves as your single point of contact for all IT needs across the metro.
Quarterly Reviews & Continuous Optimization
Your vCIO reviews performance metrics, security trends, and technology roadmap progress with leadership each quarter. We optimize cloud spend, plan hardware refresh cycles, evaluate emerging technologies including AI-powered solutions, and adapt compliance frameworks as regulations evolve — keeping your entire Raleigh-Durham operation ahead of the curve.
The Triangle’s Trusted IT Partner Since 2002
Craig Petronella — 30+ Years Leading Triangle IT
Founder & CTO • Licensed Digital Forensic Examiner • CMMC Certified Registered Practitioner
Craig has built Petronella Technology Group, Inc. into one of the Research Triangle’s most trusted IT and cybersecurity firms. His 30+ years of experience span managed services, digital forensics, regulatory compliance, and AI governance. He personally engages with clients on security architecture, compliance strategy, and technology planning — ensuring every engagement reflects the depth of expertise that has earned our firm the trust of 2,500+ organizations.
Born in the Triangle
We are not a franchise or a reseller. We are a Triangle-native firm that understands the ISP landscape from Spectrum to Google Fiber, the compliance requirements from HIPAA to CMMC, and the business culture that makes this region unique. Our engineers live here and serve here.
Multi-Industry Compliance Mastery
The Triangle’s diverse economy means we work across healthcare, biotech, defense, financial services, technology, legal, and government sectors. That cross-industry experience makes us especially effective for organizations operating in multiple regulated verticals simultaneously.
AI-Forward Strategy
We help Triangle organizations adopt AI capabilities securely. From AI implementation to AI strategy, we integrate AI into your managed IT framework with proper governance and compliance controls.
Zero-Surprise Pricing
One flat monthly fee covers all locations, all services. No per-ticket charges, no after-hours premiums, no hidden project fees. Budget with confidence whether you operate from one Triangle office or ten.
Frequently Asked Questions About Managed IT in Raleigh-Durham
What areas do you cover in the Raleigh-Durham metro?
We serve the entire Research Triangle metro including Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Holly Springs, Wake Forest, Garner, Fuquay-Varina, Hillsborough, Carrboro, Knightdale, and Research Triangle Park. Our field engineers reach any location within the metro in approximately 60 minutes for urgent on-site requests.
Can you manage IT for offices in multiple Triangle cities?
Absolutely. Multi-site management is one of our strengths. We deploy consistent monitoring, security policies, and support processes across all your Raleigh-Durham locations. Your employees call one help desk number regardless of which office they work in, and your leadership gets unified reporting across the entire organization.
Which compliance frameworks do you support?
We implement and maintain HIPAA, CMMC, SOC 2, PCI DSS, NIST 800-171, NIST Cybersecurity Framework, 21 CFR Part 11, and ISO 27001 programs. For organizations subject to multiple frameworks, we build cross-mapped control sets that satisfy all requirements simultaneously, reducing audit fatigue and overhead costs.
Do you support remote and hybrid workers across the Triangle?
Yes. Many Raleigh-Durham organizations operate hybrid work models. We secure and support remote workers with the same rigor as in-office staff — deploying EDR on home devices, enforcing MFA and Conditional Access policies, monitoring VPN connections, and providing help desk support regardless of where your team members are located.
How do you handle vendor management for multi-site organizations?
We serve as the single point of contact for all your technology vendors — ISPs, copier companies, SaaS providers, phone carriers, and hardware manufacturers. If your Raleigh office is on Spectrum and your Durham office uses AT&T Fiber, we manage both relationships, open tickets, track resolution, and escalate when necessary so your team never has to sit on hold with a vendor.
Do you provide AI services for Triangle businesses?
Yes. Our AI services division helps Raleigh-Durham organizations adopt artificial intelligence securely. We offer AI strategy consulting, AI implementation, and AI governance frameworks that integrate with your managed IT program to ensure AI deployments are compliant, auditable, and aligned with your business goals.
What is your pricing model?
We charge a flat monthly fee based on headcount and environment complexity. The fee covers 24/7 monitoring, cybersecurity, help desk, on-site support, backup management, vendor coordination, vCIO services, and compliance documentation across all your Raleigh-Durham locations. No per-ticket surcharges, no after-hours premiums, no hidden project fees.
How long does onboarding take for a multi-site Triangle organization?
Most multi-site Raleigh-Durham organizations are fully onboarded within 30 to 45 days depending on the number of locations and complexity of the environment. Security protection is deployed in the first two weeks, with full managed services activated by day 30. Emergency onboarding for urgent situations provides baseline protection within 48 hours.
Ready for Unified IT Across the Raleigh-Durham Region?
Schedule a free consultation with Craig Petronella to assess your IT environment across every Triangle location, identify security and compliance gaps, and build a roadmap to proactive, fully managed technology support. Join the 2,500+ organizations that trust Petronella Technology Group, Inc..
Petronella Technology Group, Inc. • 919-348-4912 • Raleigh, NC 27606 • BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients